XStream Software Launches Online Knowledge Base
Interactive web community provides a wealth of resources, information, and user feedback on XStream software technologies.
OTTAWA, Canada, September 19, 2005 - XStream Software Inc., a leading provider of advanced software technologies for E-Learning, Streaming Multimedia Content Authoring, Administration/Tracking, and Web-based Communication and Collaboration, has announced the launch of the online XStream Knowledge Base , an information-rich resource site and interactive web community for users of XStream software technologies. Available as a hosted knowledge system within the XStream RapidShareT web environment and digital workspace, the Knowledge Base provides users with access to the latest technical documents/resources, articles, tips and tricks, software evaluations, discussion forums, and live chat sessions.
The Knowledge Base is available to users as part of XStream's Gold Annual Maintenance & Technical Support Program. Software users who purchase the Gold Maintenance Program are automatically provided access to the Knowledge Base. Users who are not enrolled in the Gold Maintenance Program may also request access to the Knowledge Base by contacting XStream Software at 613-731-9443 or info@xstreamsoftware.com.
The main features of the online Knowledge Base include the following:
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Technical Documents - Users may access a searchable repository of the latest technical documents on XStream software products, including product technical briefs/overviews, key features & benefits, system requirements, SCORM/508 compliance information, and much more.
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In-Depth Articles and FAQs - Answers to the most Frequently Asked Questions (FAQs) about XStream software technologies, as well as informative articles on software features, capabilities, and other issues, provide an invaluable source of information for both novice users and veteran developers.
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Product Tips & Tricks - Users have access to a varied collection of "Tips & Tricks" documents for various XStream technologies. These online documents provide useful tips, hints, and procedures for developing unique project elements and components, utilizing little-known product features or capabilities, maximizing efficiency, and much more.
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Software Evaluations - The latest evaluation versions of XStream software technologies (including RapidBuilder, RapidExam, Performance Analyzer, RapidGuide, and RapidSVG) are available for users to download and try out.
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Threaded Discussion Forums - By viewing and posting messages in the various discussion forums provided in the knowledge base, users can participate in one-on-one or group discussions about topics related to XStream software technologies, content development issues, and much more. The discussion forums are also an ideal means for users to make suggestions for future product features or enhancements they would like to see, and users can also directly contribute to the knowledge base by posting suggestions for articles, FAQs, and documents that could be added.
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Interactive Chat Sessions - Live chat rooms provide an excellent way for XStream software users to communicate with each other in real time and instantly share their comments, advice, tips, queries, and experiences with XStream technologies.
"XStream prides itself on the delivery of first-rate customer support, and the release of our online knowledge base represents the latest commitment to that high standard," says Sunil K. Sethi, XStream's President and CEO. "Clients now have direct access to a constantly growing and evolving repository of information on XStream technologies."
"In addition to serving as a source of information, our knowledge base serves as a direct platform for clients to provide their commentary and feedback on our software," adds Mahendra K. Agrawal , XStream's Vice President of Technology . "It's well known that XStream considers client feedback indispensable for the development of future software features and capabilities."
About XStream
XStream Software Inc., a 6x brandon-hall.com award winner and a winner of several other prestigious awards, is an ISO-certified software/hardware development, services and sales organization. The company specializes in the research, design, development, marketing, sales and distribution of world class knowledge transfer (KT) products and services, which encompass (but are not limited to) e-Learning, communication and collaboration, learning management, content and media management, and advanced sharing and exchange infrastructure. Related professional services offered by XStream include instructional design, content development, training delivery (both instructor led and web-based), systems implementation, mentoring and facilitation, and more. In addition, XStream offers technology transfer (TT) and design services encompassing blended sourcing services in the areas of research, design, development and implementation of custom hardware/software and embedded systems technologies. XStream has a base of 2,500+ corporate clients that use its products and services in small, mid-size, and large implementations spanning such industry domains as finance, banking and insurance, manufacturing, high technology, government and the military, healthcare and pharmaceuticals, utilities, retail and food services, as well as professional associations in multiple sectors.
To learn more, please visit www.xstreamsoftware.com or call 613-731-9443, or send an e-mail to info@xstreamsoftware.com.
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